BPM companies tap growing demand from GCCs to expand
Business process management (BPM) companies such as Genpact, WNS and Sutherland are seeing increasing opportunities in global capability centres (GCC) as a key customer segment, where they can help establish and scale up operations at these centres as well as drive their digital transformation.
Genpact is assembling a dedicated team and planning to appoint a GCC leader for India for focused engagements with this segment. Sutherland has seen a 25-30% year-on-year increase in enquiries for digital transformation projects with GCCs. WNS has done more than 25 projects with GCCs so far and expects these collaborations to increase.
