Taxi apps manipulate users in Bengaluru through hidden charges, deceptive design: ‘LocalCircles’ survey

BENGALURU: A recent survey by LocalCircles, a community social media platform, with over 15,000 responses in Bengaluru, has revealed that most users of app-based taxi platforms frequently encounter manipulative design features, known as dark patterns.

The pattern influences their decisions and leads to unfair charges or inconvenience.