From hype to impact: How AI and human collaboration are redefining customer experience

With companies increasingly seeking newer pathways to transform customer experience, the adoption of artificial intelligence (AI) is accelerating. Yet, many organisations struggle to achieve meaningful outcomes, often relying on fragmented implementations rather than end-to-end orchestration.

Chaitanya Chokkareddy, Co-founder & CTO of Ozonetel, takes us through how AI-human collaboration can create intelligent, measurable, and seamless customer journeys.