Human-plus-agent model creates fresh complexities: ServiceNow’s Jacqui Canney

“This is a moment for a human capital renaissance,” said Jacqui Canney, chief people and AI enablement officer at ServiceNow, urging companies to realign their workforce strategies with the realities of AI-driven work.

Integration of AI agents into the workforce could complicate people management and erode company culture if not governed carefully, she said. In the new “human-plus-agent” model, managers will face fresh complexities, supervising not just people, but digital agents that are increasingly autonomous, Canney noted. Businesses are staring at talent reckoning as theyJacqui Canney rush to adopt AI.