Microsoft saves $500 million with AI, but with 15,000 job cuts

Microsoft’s chief commercial officer, Judson Althoff, revealed during a presentation this week that artificial intelligence (AI) is improving productivity across departments, from sales and customer service to software engineering, according to a Bloomberg report.

Althoff said that AI helped Microsoft save over $500 million in its call centres alone last year and led to higher employee and customer satisfaction, as per the report.