How Google reviews helped US couple to win $2 million ‘bed bug lawsuit’ against hotel

A California couple has won a $2 million award in a “bed bug lawsuit” against The Shores Inn in Ventura, California. The couple was able to win this lawsuit after Google and Yelp reviews helped to establish the hotel’s prior knowledge of the infestation. Alvaro Gutierrez and Ramiro Sanchez filed the lawsuit following a February 2020 stay at the hotel, which they claimed left them with “painful bed bug bites, severe skin rash, allergic reaction, scarring and personal injuries over the entirety of their bodies,” according to the complaint obtained by USA Today.