Zomato sacks 500 employees ‘identified as faulty’ by AI, were told to leave with a smile so that…

Under Zomato’s Associate Accelerator Program (ZAAP),their customer training initiative, the company has laid off around 500 employees. Amid the rapid shift towards quick-commerce, this decision came as an attempt to automate customer service by integrating artificial intelligence.

Employees from ZAAP Gurugram and Hyderabad, as per Outlook, were forced to resign without any formal layoff announcement. While there has been no official comment from Zomato, an employee explained that they received a message from the senior manager that they have been “identified as faulty based on data.”