DGCA directs airlines to inform passengers of rights via SMS, WhatsApp

The Directorate General of Civil Aviation (DGCA) has instructed all airlines to actively inform passengers about their rights and passenger-centric regulations.

According to the DGCA’s directive, airlines must share the online link to the passenger charter, available on the Ministry of Civil Aviation’s website, via SMS or WhatsApp when a ticket is booked. This information should be prominently displayed on airline tickets and websites to ensure passengers are aware of their rights.