Trai’s pesky call norms: COAI rues higher fines for telecom companies

COAI on Monday expressed concerns that the sector regulator’s new norms to tackle spam calls and messages have prescribed substantially increased penalties for telcos, and rued the absence of any regulation for OTT Communication Services that, the industry body pointed out, has seen an influx of spam.

Cellular Operators’ Association of India (COAI) contended that while telecom operators have taken ample steps to curb spam calls and messages, there has been a significant increase in the quantum of unsolicited communications as well as legitimate commercial communication, that has moved to OTT communication apps,