HCLTech and Microsoft expand partnership to transform contact centers with generative AI and cloud-based solutions

New Delhi [India], January 14 (ANI): HCLTech, a global technology leader, has announced to expand its strategic partnership with Microsoft to transform customer service experiences through the use of generative AI and cloud-based solutions.

This collaboration is set to enhance the capabilities of contact centers by utilizing Microsoft Dynamics 365 Contact Center, a Copilot-first solution designed to deliver superior customer experiences, streamline problem-solving, and drive operational efficiency.