Amazon agrees to pay $3M to Arizona customers allegedly trapped in complicated Prime membership cancellation process

Amazon has agreed to pay $3 million in refunds to eligible Arizona customers who allegedly faced hurdles while trying to cancel their Prime memberships, following a settlement with the state’s Attorney General’s Office, the Arizona Daily Star reported.

The settlement follows a lawsuit filed in 2024 by Arizona Attorney General Kris Mayes, who accused the e-commerce giant of making it deliberately difficult for customers to end their subscriptions.