Charged ₹65,000 for data while on a flight: Consumer court orders BSNL to pay ₹30,000 compensation

NEW DELHI: A district consumer commission in Chhattisgarh, in its July 8 order, directed Bharat Sanchar Nigam Limited (BSNL) to revise a customer’s mobile bill and pay compensation after finding that he was wrongly charged for international roaming data while he was on a flight from Thailand to India. The commission held that since the complainant was on a flight during the period for which the data usage was billed, it was impossible for him to have used mobile data.