Tata Communications, Tata Tele Business Services collaborate to accelerate SMBs’ AI adoption
Tata Communications and Tata Tele Business Services (TTBS) on Tuesday entered into a strategic collaboration to launch a unified AI platform stack in a bid to accelerate artificial intelligence adoption among more than 60 million small and medium businesses (SMBs) in India.
TTBs has an expansive channel partner ecosystem and a digital business-to-business (B2B) exchange, enabling businesses to discover, adopt, and manage digital services. Tata Communications’ voice AI platform, powered by agentic AI, offers speech-to-speech customer engagement solution with instant decisionmaking, multilingual fluency, and sub-500 milliseconds latency performance.
The Tata Group companies said they are integrating their respective platforms for simpler, accessible, and easy-to-deploy advanced AI solutions for businesses.
Voice AI has extensive applications in the transportation & mobility, and healthcare sectors, among others.
The solution is powered by Commotion, Tata Communications’ conversational AI platform and hosted on Tata Communications’ Vayu AI Cloud. The underlying voice infrastructure is powered by TTBS.
“By combining TTBS’s extensive SMB relationships with our cloud, AI and communications expertise, we are creating a differentiated platform that allows businesses to adopt AI with confidence, while ensuring data sovereignty, security and scalability,” said Ganesh Lakshminarayanan, MD & CEO, Tata Communications.
“Our collaboration with Tata Communications builds on this foundation to deliver a more comprehensive AI ecosystem that enables businesses to adopt AI with confidence. Together, we are helping SMBs improve productivity, enhance customer experiences and unlock new opportunities for growth,” said Harjit Singh, MD, Tata Teleservices.
