WhatsApp issues FAQs on username feature, details safeguards amid Centre’s fraud and impersonation concerns

Meta-owned WhatsApp has released a detailed set of frequently asked questions (FAQs) on its upcoming username feature, outlining how it plans to address concerns around impersonation, scams and unwanted contact as users begin reserving usernames.

The FAQs come after the Centre issued a notice to Meta, flagging concerns over potential fraud and impersonation risks and warning the company against rolling out the feature until consultations on the issue are completed “to the satisfaction of the government”.