GCCs turn to hybrid models as AI push reshapes operations

India’s Global Capability Centres (GCCs) are increasingly deepening ties with consulting and IT services firms, as they navigate rapid shifts in artificial intelligence, cybersecurity, and global product ownership. The move marks a shift towards hybrid operating models, particularly among mid-sized centres balancing capability-building with speed and cost pressures.

Industry leaders say this growing reliance on external partners is not a sign of structural weakness, but a deliberate strategy.