‘That was my AI clone talking’: Customers Bank taps OpenAI to automate lending and onboarding

Customers Bank CEO Sam Sidhu left analysts stunned during a conference call when he revealed that the voice they had been listening to was not actually his, as CNBC reported details of the bank’s new AI push. Nearly 30 minutes into the bank’s first-quarter earnings call, Sidhu shared the surprise. “The prepared remarks you heard on my behalf today were delivered by my AI clone, not read by me,” he said. Sidhu added that it may have been the first time a public company used an AI clone during an earnings call.