Bescom launches portal for swift grievance redressal of industrial, enterprise consumers

The Karnataka government on Thursday launched Bescom’s ‘HT Mitra’, a grievance redressal portal aimed at providing faster resolution to industries, technology firms, and commercial establishments with high tension (HT) connections.

State energy minister KJ George inaugurated the service — developed in-house by Bescom engineers — at the company’s corporate office in Bengaluru.

“The portal will serve as a transparent and effective platform for HT consumers to raise service requests and register complaints. It will benefit over 18,000 customers under Bescom’s jurisdiction,” George said.