Meta testing a ‘human concierge’ for its new personal AI agent, Muse

NEW YORK: Meta has been testing a “human concierge” for its new personal AI assistant, Muse, which entails having human contractors quietly handle some of the phone calls placed via the digital agent, according to internal company posts seen by Reuters.

The Facebook and Instagram owner told employees about the test last week, shortly after the company publicly launched a phone-calling feature for Muse.

The Muse agent, which has topped US app download charts in the two weeks since its debut, is designed to autonomously perform tasks like sending emails, shopping and booking travel on a person’s ‌behalf.