Kerala man’s account frozen over mysterious UPI payment—What to do, rules, customer rights explained

A man from Kerala alleged on social media that his HDFC bank account was frozen after he received two unknown UPI payments. He said a PhonePe user named Puthumbaka Suma sent ₹2,000 on 31 August and ₹4,000 on 3 September. Suspecting a scam, he chose not to return the money.

The man claimed the bank froze his bank account without prior notice, leaving his salary inaccessible.

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