US FCC moves to onshore call centers, mandate English proficiency

New Delhi: The United States Federal Communications Commission (FCC) voted on Thursday to initiate a formal proceeding designed to “onshore call center jobs and establish English language proficiency requirements for service agents.

“The Commission will seek comment on proposals that would encourage businesses to bring call center jobs back to the U.S. and improve customer service at existing call centers, including a proposal to require call takers to be proficient in American Standard English,” the FCC said in a statement.