Fusion CX acquires Latin American BPO firm Skycom

Kolkata: Customer experience company Fusion CX on Wednesday announced the acquisition of El Salvador-based Skycom BPO to strengthen its presence in the Latin American market.

The acquisition, which adds approximately $25 million in annualised topline revenue to Fusion CX, marks a strategic expansion into the nearshore delivery ecosystem, a statement said.

Skycom BPO operates across Latin America, including the Caribbean, and serves sectors such as telecom, utilities, BFSI, and digital-first enterprises, it said.