Microsoft apologises to 2.7 million customers: Company admits to billing error in Microsoft 365 plans, offers refund; check eligibility and how to claim

In a rare public apology, Microsoft Corporation recently announced it would refund eligible subscribers of its Microsoft 365 service in the United States, following allegations of misleading pricing related to its AI-enhanced plans. The move comes in the wake of regulatory scrutiny in Australia, where the Australian Competition & Consumer Commission (ACCC) sued Microsoft for allegedly failing to clearly present a lower-cost, non-AI-enabled subscription option.

Microsoft confirmed it would refund the difference in pricing on renewals from 30 November 2024 and urged customers to switch to the Microsoft 365 Personal or Family Classic plan by December 31, 2025 to claim.