Microsoft apologises, offers mass refunds to 2.7 million customers over AI subscription fees

2.7 million Australians will be offered refunds after Microsoft apologised for the way it charged customers to access its artificial intelligence tools. Microsoft Australia emailed the offer to software subscribers on Thursday, acknowledging that the pricing structure and plans lacked clarity and fell short of its standards.

The apology comes 10 days after the Australian Competition and Consumer Commission (ACCC) launched legal action against Microsoft Australia and its parent company in federal court.