French call center TP lowers revenue outlook on US challenges
TP slashed its full-year revenue and profit guidance on Tuesday, as a “highly volatile business environment” in the United States hit its language services and recruitment outsourcing businesses.
The French call center operator, which was previously called Teleperformance, now expects 2025 revenue growth of between 1% and 2%, down from a prior forecast of between 2% and 4%. It also cut its operating margin target to between 14.7% and 15% from between 15% and 15.1%.
The company, like other call center operators, faces competition from artificial intelligence that can replace human agents. Analysts and investors have questioned the group’s ability to maintain growth during a period of AI disruption.
