After Nayara outage, Microsoft launches protocols to secure India’s key services

New Delhi: Three months after Microsoft abruptly suspended Nayara Energy’s communications and digital services, the US tech giant on Friday unveiled new protocols and set up a coordinating body in India to prevent future disruptions of critical operations.

In a statement, Mike Yeh, regional vice-president for corporate, external and legal affairs at Microsoft, said that the move is “designed to modernize our compliance framework and reaffirm our role as a reliable, long-term partner to the public sector and critical infrastructure domains—including healthcare, energy, telecommunications, and financial services.”