Why a top Microsoft exec shared Amazon CEO Andy Jassy’s annual letter to shareholders in an internal memo

Microsoft’s newest AI division leader Jay Parikh has turned to Amazon CEO Andy Jassy’s shareholder letter for strategic inspiration, sharing key insights with his CoreAI team in an internal memo obtained by Business Insider. Parikh, tasked by CEO Satya Nadella with leading Microsoft’s CoreAI unit that develops AI agents for workplace collaboration, distributed weekly memos to his team highlighting Jassy’s April shareholder letter. The correspondence reveals Parikh’s blueprint for transforming Microsoft’s approach to customer focus and operational efficiency.

According to Business Insider, Parikh’s memo emphasized Jassy’s use of the word “customer” 63 times throughout the Amazon letter, underscoring the e-commerce giant’s legendary customer obsession culture.