Starbucks to use AI to cut wait time and make service faster

Starbucks is introducing a new AI assistant called Green Dot Assist at 35 stores this month to help baristas work faster and more efficiently. According to a CNBC report, the assistant is built using Microsoft Azure’s OpenAI platform and is part of the company’s plan to improve service and reduce wait times at its cafés. The AI tool was unveiled during Starbucks’ Leadership Experience event in Las Vegas, where over 14,000 North American store managers gathered. A full rollout across U.S. and Canadian stores is expected in fiscal year 2026, starting this fall.