Airtel ordered to pay Rs 5 lakh fine for harassing customer in 2013 case

The Delhi State Consumer Disputes Redressal Commission (SCDRC) upheld a Rs 5 lakh penalty earlier this week, imposed on Bharti Airtel Limited for harassing a customer with persistent phone calls and disconnecting his services over alleged unpaid dues, which had already been settled, according to a report by Bar and Bench.

The case, originally ruled upon by a district consumer forum, has highlighted significant issues in the service practices of the telecommunications giant.