Digital monitors need right metrics to polish experiences: Mozark’s Kartik Raja

Have you ever wondered that when you use an app or a digital platform, shop online or offline or even proudly share screenshots of 5G speed tests from where you live, who really manages that experience? That’s exactly the work of digital monitors, often the unsung heroes of our digital experiences. Indian tech company Mozark is an example. It’s founder Kartik Raja believes that while the metrics of identifying points of failure varies depending on genre of the app, specifics of the platform or its intricacies, the basics don’t change. “I think, at the very basic level, it’s about devices, network, the middle network and app as the four broad layers,” he tells HT.