Telecom industry’s attrition rate declines to 43.4% in FY24; industry sees demand for entry-level customer-facing, tech roles

The Indian telecom industry has seen a slowdown in overall workforce growth, even as demand for the entry-level customer-facing roles, including sales, support and service, and technology roles remained positive, latest data from TeamLease Services stated.

Even as the industry’s associate workforce expanded by 51.05 per cent in FY21-22, this growth moderated to 31.41 per cent in FY23-24. However, telecom companies continued to actively hire field sales executives, customer relationship executives, retail executives, installation engineers, fibre repair executives, and cell site repair staff during this period.