{"id":999911,"date":"2026-03-30T07:26:14","date_gmt":"2026-03-30T01:56:14","guid":{"rendered":"https:\/\/telecomlive.in\/web\/?p=999911"},"modified":"2026-03-30T07:27:23","modified_gmt":"2026-03-30T01:57:23","slug":"us-fcc-moves-to-onshore-call-centers-mandate-english-proficiency","status":"publish","type":"post","link":"https:\/\/telecomlive.in\/web\/2026\/03\/30\/us-fcc-moves-to-onshore-call-centers-mandate-english-proficiency\/","title":{"rendered":"US FCC moves to onshore call centers, mandate English proficiency"},"content":{"rendered":"<p>New Delhi: The United States Federal Communications Commission (FCC) voted on Thursday to initiate a formal proceeding designed to &#8220;onshore call center jobs and establish English language proficiency requirements for service agents. <\/p>\n<p>&#8220;The Commission will seek comment on proposals that would encourage businesses to bring call center jobs back to the U.S. and improve customer service at existing call centers, including a proposal to require call takers to be proficient in American Standard English,&#8221; the FCC said in a statement.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>New Delhi: The United States Federal Communications Commission (FCC) voted on Thursday to initiate a formal proceeding designed to &#8220;onshore call center jobs and establish English language proficiency requirements for service agents. &#8220;The Commission will seek comment on proposals that would encourage businesses to bring call center jobs back to the U.S. and improve customer service at existing call centers, including a proposal to require call takers to be proficient in American Standard English,&#8221; the FCC said in a statement.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[61,4,10],"tags":[],"class_list":["post-999911","post","type-post","status-publish","format-standard","hentry","category-bpo-the-economic-times","category-newspapers","category-the-economic-times"],"acf":[],"_links":{"self":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/999911","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/comments?post=999911"}],"version-history":[{"count":0,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/999911\/revisions"}],"wp:attachment":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/media?parent=999911"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/categories?post=999911"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/tags?post=999911"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}