{"id":998094,"date":"2026-03-13T10:29:59","date_gmt":"2026-03-13T04:59:59","guid":{"rendered":"https:\/\/telecomlive.in\/web\/?p=998094"},"modified":"2026-03-13T10:31:40","modified_gmt":"2026-03-13T05:01:40","slug":"for-ai-adoption-behaviour-shift-has-to-happen-first-shashank-kumar-co-founder-and-md-razorpay","status":"publish","type":"post","link":"https:\/\/telecomlive.in\/web\/2026\/03\/13\/for-ai-adoption-behaviour-shift-has-to-happen-first-shashank-kumar-co-founder-and-md-razorpay\/","title":{"rendered":"\u2018For AI adoption, behaviour shift has to happen first\u2019: Shashank Kumar, Co-founder and MD, Razorpay"},"content":{"rendered":"<p>Fintech major Razorpay is offering businesses AI agents that can recover abandoned carts as well as respond to payment disputes, with the launch of what it calls the world\u2019s first AI-native Agent Studio for payments at its flagship event FTX26 in Bengaluru on Thursday. These agents have been built for specific tasks, using Anthropic\u2019s Claude Agent SDK, according to the company. In an interview with Anees Hussain, Co-founder and Managing Director Shashank Kumar speaks about the company\u2019s AI-first pivot, why small and medium-sized businesses (SMBs) will be the primary target, the global expansion road map, and where things stand on a potential IPO. Excerpts:<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Fintech major Razorpay is offering businesses AI agents that can recover abandoned carts as well as respond to payment disputes, with the launch of what it calls the world\u2019s first AI-native Agent Studio for payments at its flagship event FTX26 in Bengaluru on Thursday. These agents have been built for specific tasks, using Anthropic\u2019s Claude Agent SDK, according to the company. In an interview with Anees Hussain, Co-founder and Managing Director Shashank Kumar speaks about the company\u2019s AI-first pivot, why small and medium-sized businesses (SMBs) will be the primary target, the global expansion road map, and where things stand on [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[63,4,12],"tags":[],"class_list":["post-998094","post","type-post","status-publish","format-standard","hentry","category-it-2-the-financial-express","category-newspapers","category-the-financial-express"],"acf":[],"_links":{"self":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/998094","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/comments?post=998094"}],"version-history":[{"count":0,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/998094\/revisions"}],"wp:attachment":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/media?parent=998094"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/categories?post=998094"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/tags?post=998094"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}