{"id":996443,"date":"2026-03-06T07:27:03","date_gmt":"2026-03-06T01:57:03","guid":{"rendered":"https:\/\/telecomlive.in\/web\/?p=996443"},"modified":"2026-03-06T07:36:04","modified_gmt":"2026-03-06T02:06:04","slug":"us-agency-considers-limits-on-telecom-foreign-call-centers-requiring-english-proficiency","status":"publish","type":"post","link":"https:\/\/telecomlive.in\/web\/2026\/03\/06\/us-agency-considers-limits-on-telecom-foreign-call-centers-requiring-english-proficiency\/","title":{"rendered":"US agency considers limits on telecom foreign call centers, requiring English proficiency"},"content":{"rendered":"<p>WASHINGTON: The Federal Communications Commission said on Wednesday it is considering limits on U.S. telecom firms&#8217; use of foreign call centers and requiring foreign-based customer service workers to be proficient in American \u200cStandard English. <\/p>\n<p>FCC \u2060Chair Brendan \u2060Carr said the commission plans to vote this month on a proposal to require call takers at communications providers to be proficient in American Standard English, whether to impose limits on call volume from overseas call centers and whether to allow consumers to request to transfer calls to a U.S.-based location or to require \u2060providers to \u200cdisclose the location of the call center. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>WASHINGTON: The Federal Communications Commission said on Wednesday it is considering limits on U.S. telecom firms&#8217; use of foreign call centers and requiring foreign-based customer service workers to be proficient in American \u200cStandard English. FCC \u2060Chair Brendan \u2060Carr said the commission plans to vote this month on a proposal to require call takers at communications providers to be proficient in American Standard English, whether to impose limits on call volume from overseas call centers and whether to allow consumers to request to transfer calls to a U.S.-based location or to require \u2060providers to \u200cdisclose the location of the call center.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4,60,10],"tags":[],"class_list":["post-996443","post","type-post","status-publish","format-standard","hentry","category-newspapers","category-telecom-the-economic-times","category-the-economic-times"],"acf":[],"_links":{"self":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/996443","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/comments?post=996443"}],"version-history":[{"count":0,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/996443\/revisions"}],"wp:attachment":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/media?parent=996443"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/categories?post=996443"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/tags?post=996443"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}