{"id":995835,"date":"2026-03-02T09:27:04","date_gmt":"2026-03-02T03:57:04","guid":{"rendered":"https:\/\/telecomlive.in\/web\/?p=995835"},"modified":"2026-03-02T10:22:18","modified_gmt":"2026-03-02T04:52:18","slug":"niit-stackroute-launches-customer-success-architect-framework-for-ai-ready-crm","status":"publish","type":"post","link":"https:\/\/telecomlive.in\/web\/2026\/03\/02\/niit-stackroute-launches-customer-success-architect-framework-for-ai-ready-crm\/","title":{"rendered":"NIIT StackRoute Launches Customer Success Architect Framework for AI ready CRM"},"content":{"rendered":"<p>New Delhi [India], February 28: NIIT StackRoute, a leading digital capability-building venture of NIIT Limited, today announced the launch of its latest position paper, &#8220;The Experience Age Imperative: Composable CRM, Real-Time Orchestration and Governed GenAI in the Flow of Work,&#8221; outlining a new architectural blueprint for CRM and contact centre modernization in the AI era.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>New Delhi [India], February 28: NIIT StackRoute, a leading digital capability-building venture of NIIT Limited, today announced the launch of its latest position paper, &#8220;The Experience Age Imperative: Composable CRM, Real-Time Orchestration and Governed GenAI in the Flow of Work,&#8221; outlining a new architectural blueprint for CRM and contact centre modernization in the AI era.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[91,4,24],"tags":[],"class_list":["post-995835","post","type-post","status-publish","format-standard","hentry","category-it-2-the-tribune","category-newspapers","category-the-tribune"],"acf":[],"_links":{"self":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/995835","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/comments?post=995835"}],"version-history":[{"count":0,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/995835\/revisions"}],"wp:attachment":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/media?parent=995835"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/categories?post=995835"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/tags?post=995835"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}