{"id":994965,"date":"2026-02-26T08:18:28","date_gmt":"2026-02-26T02:48:28","guid":{"rendered":"https:\/\/telecomlive.in\/web\/?p=994965"},"modified":"2026-02-26T11:20:20","modified_gmt":"2026-02-26T05:50:20","slug":"crm-co-zendesk-to-drive-ai-from-india-gcc","status":"publish","type":"post","link":"https:\/\/telecomlive.in\/web\/2026\/02\/26\/crm-co-zendesk-to-drive-ai-from-india-gcc\/","title":{"rendered":"CRM co, Zendesk to drive AI from India GCC"},"content":{"rendered":"<p>Zendesk, a global software company that develops solutions for customer and employee service, is transitioning from being a software-as-a-service (SaaS) customer relationship management (CRM) provider to focusing on artificial intelligence (AI). As part of this shift, Zendesk has established a Global Capability Centre (GCC) in India that is dedicated to innovation and AI development.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Zendesk, a global software company that develops solutions for customer and employee service, is transitioning from being a software-as-a-service (SaaS) customer relationship management (CRM) provider to focusing on artificial intelligence (AI). As part of this shift, Zendesk has established a Global Capability Centre (GCC) in India that is dedicated to innovation and AI development.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[63,4,12],"tags":[],"class_list":["post-994965","post","type-post","status-publish","format-standard","hentry","category-it-2-the-financial-express","category-newspapers","category-the-financial-express"],"acf":[],"_links":{"self":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/994965","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/comments?post=994965"}],"version-history":[{"count":0,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/994965\/revisions"}],"wp:attachment":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/media?parent=994965"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/categories?post=994965"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/tags?post=994965"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}