{"id":991102,"date":"2026-02-10T10:49:28","date_gmt":"2026-02-10T05:19:28","guid":{"rendered":"https:\/\/telecomlive.in\/web\/?p=991102"},"modified":"2026-02-10T10:49:28","modified_gmt":"2026-02-10T05:19:28","slug":"customer-overload-crashes-alibabas-ai-chatbot-stops-issuing-coupons-asks-shoppers-for-patience","status":"publish","type":"post","link":"https:\/\/telecomlive.in\/web\/2026\/02\/10\/customer-overload-crashes-alibabas-ai-chatbot-stops-issuing-coupons-asks-shoppers-for-patience\/","title":{"rendered":"Customer overload crashes Alibaba&#8217;s AI chatbot \u2014 stops issuing coupons, asks shoppers for patience"},"content":{"rendered":"<p>Alibaba&#8217;s artificial intelligence chatbot Qwen has temporarily stopped issuing coupons due to customer overload, hampering a new campaign to promote the tool&#8217;s capabilities beyond simply answering questions to assist shopping.<\/p>\n<p>Qwen began offering coupons to users on Friday that allow for in-app purchases from Alibaba-owned retail platforms using chatbot prompts alone. The initiative is the first phase in a 3-billion-yuan ($433 million) plan to attract more users to the chatbot during China&#8217;s annual Spring Festival holiday.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Alibaba&#8217;s artificial intelligence chatbot Qwen has temporarily stopped issuing coupons due to customer overload, hampering a new campaign to promote the tool&#8217;s capabilities beyond simply answering questions to assist shopping. Qwen began offering coupons to users on Friday that allow for in-app purchases from Alibaba-owned retail platforms using chatbot prompts alone. The initiative is the first phase in a 3-billion-yuan ($433 million) plan to attract more users to the chatbot during China&#8217;s annual Spring Festival holiday.<\/p>\n","protected":false},"author":11,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[55,13,4],"tags":[],"class_list":["post-991102","post","type-post","status-publish","format-standard","hentry","category-it-2-live-mint","category-live-mint","category-newspapers"],"acf":[],"_links":{"self":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/991102","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/comments?post=991102"}],"version-history":[{"count":0,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/991102\/revisions"}],"wp:attachment":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/media?parent=991102"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/categories?post=991102"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/tags?post=991102"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}