{"id":990474,"date":"2026-02-07T09:08:52","date_gmt":"2026-02-07T03:38:52","guid":{"rendered":"https:\/\/telecomlive.in\/web\/?p=990474"},"modified":"2026-02-07T09:15:52","modified_gmt":"2026-02-07T03:45:52","slug":"customer-protection-rbi-provides-safety-net-for-digital-fraud-victims","status":"publish","type":"post","link":"https:\/\/telecomlive.in\/web\/2026\/02\/07\/customer-protection-rbi-provides-safety-net-for-digital-fraud-victims\/","title":{"rendered":"Customer Protection: RBI provides safety net for digital fraud victims"},"content":{"rendered":"<p>In a major step to strengthen customer protection in the digital payments ecosystem, the Reserve Bank of India (RBI) on Friday proposed a framework to compensate customers for losses arising from small-value fraudulent transactions, with a cap of Rs 25,000. <\/p>\n<p>\u201cThere is skin in the game for the customer (15%), banks (15%) and the remaining amount we propose to provide from the Reserve Bank. But for small customers, for whom even these amounts mean a lot, this is a way of providing some immediate relief,\u201d Malhotra said.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In a major step to strengthen customer protection in the digital payments ecosystem, the Reserve Bank of India (RBI) on Friday proposed a framework to compensate customers for losses arising from small-value fraudulent transactions, with a cap of Rs 25,000. \u201cThere is skin in the game for the customer (15%), banks (15%) and the remaining amount we propose to provide from the Reserve Bank. But for small customers, for whom even these amounts mean a lot, this is a way of providing some immediate relief,\u201d Malhotra said.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[63,4,12],"tags":[],"class_list":["post-990474","post","type-post","status-publish","format-standard","hentry","category-it-2-the-financial-express","category-newspapers","category-the-financial-express"],"acf":[],"_links":{"self":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/990474","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/comments?post=990474"}],"version-history":[{"count":0,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/990474\/revisions"}],"wp:attachment":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/media?parent=990474"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/categories?post=990474"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/tags?post=990474"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}