{"id":986549,"date":"2026-01-20T09:18:29","date_gmt":"2026-01-20T03:48:29","guid":{"rendered":"https:\/\/telecomlive.in\/web\/?p=986549"},"modified":"2026-01-20T09:47:10","modified_gmt":"2026-01-20T04:17:10","slug":"lsgd-to-launch-ai-powered-call-centre-smarty","status":"publish","type":"post","link":"https:\/\/telecomlive.in\/web\/2026\/01\/20\/lsgd-to-launch-ai-powered-call-centre-smarty\/","title":{"rendered":"LSGD to launch AI-powered call centre \u2018Smarty\u2019"},"content":{"rendered":"<p>THIRUVANANTHAPURAM: In a major step towards strengthening citizen services and ensuring transparency in local governance, the Local Self Government Department (LSGD) is rolling out an AI-enabled virtual call centre service, \u2018Smarty\u2019. LSGD Minister M B Rajesh will officially launch the initiative at a function to be held in the district on Tuesday. <\/p>\n<p>The initiative is part of the government\u2019s ongoing effort to digitise governance and enhance ease of access through K-SMART. Smarty will assist callers with queries related to panchayat and municipal building rules, licence procedures, file status tracking, and civil registration services.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>THIRUVANANTHAPURAM: In a major step towards strengthening citizen services and ensuring transparency in local governance, the Local Self Government Department (LSGD) is rolling out an AI-enabled virtual call centre service, \u2018Smarty\u2019. LSGD Minister M B Rajesh will officially launch the initiative at a function to be held in the district on Tuesday. The initiative is part of the government\u2019s ongoing effort to digitise governance and enhance ease of access through K-SMART. Smarty will assist callers with queries related to panchayat and municipal building rules, licence procedures, file status tracking, and civil registration services.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[75,4,17],"tags":[],"class_list":["post-986549","post","type-post","status-publish","format-standard","hentry","category-it-2-the-new-indian-express","category-newspapers","category-the-new-indian-express"],"acf":[],"_links":{"self":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/986549","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/comments?post=986549"}],"version-history":[{"count":0,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/986549\/revisions"}],"wp:attachment":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/media?parent=986549"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/categories?post=986549"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/tags?post=986549"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}