{"id":970652,"date":"2025-10-31T07:45:03","date_gmt":"2025-10-31T02:15:03","guid":{"rendered":"https:\/\/telecomlive.in\/web\/?p=970652"},"modified":"2025-10-31T07:52:33","modified_gmt":"2025-10-31T02:22:33","slug":"tata-communications-nice-partner-to-transform-global-contact-centres-with-ai-customer-engagement","status":"publish","type":"post","link":"https:\/\/telecomlive.in\/web\/2025\/10\/31\/tata-communications-nice-partner-to-transform-global-contact-centres-with-ai-customer-engagement\/","title":{"rendered":"Tata Communications, NiCE partner to transform global contact centres with AI customer engagement"},"content":{"rendered":"<p>Tata Communications on Thursday said it has entered into a strategic partnership with NiCE to enhance enterprise contact centre operations through AI-powered customer engagement.<\/p>\n<p>The partnership integrates Tata Communications&#8217; Kaleyra AI-powered Customer Interaction Suite with NiCE&#8217;s CXone Mpower CX AI platform to deliver intelligent, automated, and hyper-personalised customer experiences at scale, the company said in a statement.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tata Communications on Thursday said it has entered into a strategic partnership with NiCE to enhance enterprise contact centre operations through AI-powered customer engagement. The partnership integrates Tata Communications&#8217; Kaleyra AI-powered Customer Interaction Suite with NiCE&#8217;s CXone Mpower CX AI platform to deliver intelligent, automated, and hyper-personalised customer experiences at scale, the company said in a statement.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4,60,10],"tags":[],"class_list":["post-970652","post","type-post","status-publish","format-standard","hentry","category-newspapers","category-telecom-the-economic-times","category-the-economic-times"],"acf":[],"_links":{"self":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/970652","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/comments?post=970652"}],"version-history":[{"count":0,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/970652\/revisions"}],"wp:attachment":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/media?parent=970652"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/categories?post=970652"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/tags?post=970652"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}