{"id":968686,"date":"2025-10-21T11:36:19","date_gmt":"2025-10-21T06:06:19","guid":{"rendered":"https:\/\/telecomlive.in\/web\/?p=968686"},"modified":"2025-10-21T11:36:19","modified_gmt":"2025-10-21T06:06:19","slug":"after-going-for-ai-agents-laying-off-4000-employees-salesforce-ceo-marc-benioff-says-ai-doesnt-have-a-soul-it-is-not","status":"publish","type":"post","link":"https:\/\/telecomlive.in\/web\/2025\/10\/21\/after-going-for-ai-agents-laying-off-4000-employees-salesforce-ceo-marc-benioff-says-ai-doesnt-have-a-soul-it-is-not\/","title":{"rendered":"After going for AI agents, laying off 4,000 employees; Salesforce CEO Marc Benioff says: AI doesn&#8217;t have a soul, it is not &#8230;"},"content":{"rendered":"<p>Salesforce CEO Marc Benioff is delivering contradictory messages about AI&#8217;s role in the workplace. While his company recently eliminated 4,000 customer support positions in favor of AI agents, he told TBPN, a live daily YouTube show, this week that AI lacks something essential for sales roles\u2014insisting artificial intelligence cannot replace human salespeople because it lacks the irreplaceable value of face-to-face communication.<\/p>\n<p>&#8220;AI doesn&#8217;t have a soul. It&#8217;s not that human connectivity,&#8221; Benioff said, emphasising that face-to-face communication remains essential. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Salesforce CEO Marc Benioff is delivering contradictory messages about AI&#8217;s role in the workplace. While his company recently eliminated 4,000 customer support positions in favor of AI agents, he told TBPN, a live daily YouTube show, this week that AI lacks something essential for sales roles\u2014insisting artificial intelligence cannot replace human salespeople because it lacks the irreplaceable value of face-to-face communication. &#8220;AI doesn&#8217;t have a soul. It&#8217;s not that human connectivity,&#8221; Benioff said, emphasising that face-to-face communication remains essential.<\/p>\n","protected":false},"author":11,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[87,4,11],"tags":[],"class_list":["post-968686","post","type-post","status-publish","format-standard","hentry","category-it-2-the-times-of-india","category-newspapers","category-the-times-of-india"],"acf":[],"_links":{"self":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/968686","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/comments?post=968686"}],"version-history":[{"count":0,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/968686\/revisions"}],"wp:attachment":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/media?parent=968686"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/categories?post=968686"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/tags?post=968686"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}