Bharti Airtel\u2019s fully-owned subsidiary, Xtelify, on Monday launched the \u201cAirtel Cloud\u201d platform for enterprises in India. The telecom company also launched an artificial intelligence (AI)-powered software platform that will enable telcos to alleviate underlying challenges of cloud migration, improve customer experience and improve average revenue per user (ARPU). <\/p>\n
Airtel Cloud presently handles 140 crore transactions per minute for the Sunil Mittal-led telco in India, however, it has been made available to enterprises in the country. <\/p>\n
\u2018Hosted on next-gen sustainable data centres, with Gen-AI based provisioning, and managed by 300 certified cloud experts, the highly secure and reliable Airtel Cloud offers IaaS, PaaS and advanced connectivity and guarantees secure migration, effortless scaling, lower costs and no vendor lock-ins,\u2019 Airtel said. <\/p>\n
Xtelify also signed partnerships with three global telecom carriers, under which, it will deploy the Xtelify Work for Singtel, Xtelify Serve for Globe Telecom, and Xtelify Data Engine, Work and IQ for Airtel Africa. <\/p>\n
The software platform, meanwhile, addresses every layer of the telecom value chain, and comes with a converged data engine for AI-led insights and intelligence at scale, a workfroce platform for real-time task streamlining and an experience platform for managing every element of the customer journey for a telco.<\/p>\n
Xtelify houses all of Airtel\u2019s digital capabilities, including AI-backed Airtel Cloud, Xtelify Work, Xtelify Data Engine, Xtelify Serve, and Xtelify IQ, backed by a 24×7 managed services hub in Pune. <\/p>\n
\u2018It is a very pivotal moment in our history as we take our world-class, homegrown platforms of Airtel Cloud and software solutions to businesses in India and telcos all over the world. We are privileged to have signed on partnerships with three top-tier companies already – Singtel, Globe Telecom, and Airtel Africa,\u2019 said Gopal Vittal, vice-chairman & managing director, Bharti Airtel. <\/p>\n
According to Vittal, Airtel has been harnessing digital innovations at scale to transform its services and enhance customer experiences, which has involved powering over 590 million customer touchpoints and solving complex telecom challenges. <\/p>\n
\u2018Today, we are also excited to take our telco-grade, sovereign-cloud platform and help businesses in India innovate faster, scale smarter and stay secure in today\u2019s rapidly-evolving digital landscape,\u2019 he added. <\/p>\n
\u2018We are always looking for ways to better equip our field engineers so we can deliver the best possible experiences to our customers. This platform enables us to reimagine our workflows with AI at the core, improving both efficiency and customer service,\u2019 said Ng Tian Chong, CEO, Singtel Singapore. <\/p>\n
Carl Cruz, president & CEO, Globe Telecom, said, \u2018By integrating Xtelify\u2019s AI-powered Case Management Platform into our operations, we bring to life our commitment to best-in-class service across every journey, from the first touchpoint to final resolution. This transformation enables a more seamless and transparent experience for our customers, where concerns are addressed with clarity, accountability, and genuine care.\u2019 <\/p>\n
\u2018We are excited to have Xtelify as a core technology partner, enabling us to deliver meaningful digital advancements and enriching the lives of millions across Africa,\u2019 said Jacques Barkhuizen, group chief information officer (CIO), Airtel Africa.<\/p>\n","protected":false},"excerpt":{"rendered":"
Bharti Airtel\u2019s fully-owned subsidiary, Xtelify, on Monday launched the \u201cAirtel Cloud\u201d platform for enterprises in India. The telecom company also launched an artificial intelligence (AI)-powered software platform that will enable telcos to alleviate underlying challenges of cloud migration, improve customer experience and improve average revenue per user (ARPU). Airtel Cloud presently handles 140 crore transactions per minute for the Sunil Mittal-led telco in India, however, it has been made available to enterprises in the country. \u2018Hosted on next-gen sustainable data centres, with Gen-AI based provisioning, and managed by 300 certified cloud experts, the highly secure and reliable Airtel Cloud offers […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[8],"tags":[],"class_list":["post-952480","post","type-post","status-publish","format-standard","hentry","category-telecom"],"acf":[],"_links":{"self":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/952480","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/comments?post=952480"}],"version-history":[{"count":0,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/952480\/revisions"}],"wp:attachment":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/media?parent=952480"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/categories?post=952480"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/tags?post=952480"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}