{"id":947474,"date":"2025-07-18T06:16:50","date_gmt":"2025-07-18T00:46:50","guid":{"rendered":"https:\/\/telecomlive.in\/web\/?p=947474"},"modified":"2025-07-18T06:21:41","modified_gmt":"2025-07-18T00:51:41","slug":"csc-partners-salesforce-to-launch-ai-led-grievance-redressal-platform-for-vles-2","status":"publish","type":"post","link":"https:\/\/telecomlive.in\/web\/2025\/07\/18\/csc-partners-salesforce-to-launch-ai-led-grievance-redressal-platform-for-vles-2\/","title":{"rendered":"CSC partners Salesforce to launch AI-led grievance redressal platform for VLEs"},"content":{"rendered":"<p>NEW DELHI: The Common Services Centres (CSC) has partnered with cloud-software giant Salesforce to launch an artificial intelligence (AI)-powered grievance redressal platform to village-level entrepreneurs and citizens nationwide. <\/p>\n<p>Built on Salesforce\u2019s platform, the solution integrates Service Cloud with AI tools such as Einstein Bots for 24\u00d77 self-service and \u201cDigital Engagement\u201d to consolidate citizen queries from WhatsApp, email, SMS, and the CSC portal, according to a joint statement on Thursday.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>NEW DELHI: The Common Services Centres (CSC) has partnered with cloud-software giant Salesforce to launch an artificial intelligence (AI)-powered grievance redressal platform to village-level entrepreneurs and citizens nationwide. Built on Salesforce\u2019s platform, the solution integrates Service Cloud with AI tools such as Einstein Bots for 24\u00d77 self-service and \u201cDigital Engagement\u201d to consolidate citizen queries from WhatsApp, email, SMS, and the CSC portal, according to a joint statement on Thursday.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[59,4,10],"tags":[],"class_list":["post-947474","post","type-post","status-publish","format-standard","hentry","category-it-2-the-economic-times","category-newspapers","category-the-economic-times"],"acf":[],"_links":{"self":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/947474","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/comments?post=947474"}],"version-history":[{"count":0,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/947474\/revisions"}],"wp:attachment":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/media?parent=947474"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/categories?post=947474"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/tags?post=947474"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}