{"id":945607,"date":"2025-07-11T07:38:30","date_gmt":"2025-07-11T02:08:30","guid":{"rendered":"https:\/\/telecomlive.in\/web\/?p=945607"},"modified":"2025-07-11T08:02:09","modified_gmt":"2025-07-11T02:32:09","slug":"microsoft-saves-rs-4285-crore-by-integrating-ai-into-call-centers-just-days-after-laying-off-9000-staff","status":"publish","type":"post","link":"https:\/\/telecomlive.in\/web\/2025\/07\/11\/microsoft-saves-rs-4285-crore-by-integrating-ai-into-call-centers-just-days-after-laying-off-9000-staff\/","title":{"rendered":"Microsoft saves Rs 4,285 crore by integrating AI into call centers, just days after laying off 9,000 staff"},"content":{"rendered":"<p>Microsoft announced that integrating AI into its customer support and engineering operations has led to cost savings exceeding $500 million. This revelation comes as the company continues to implement large-scale job cuts across various teams. The internal comments surfaced just a week after Microsoft let go of over 9,000 staff members, marking its third wave of job cuts in 2025. With this latest round, the cumulative number of employees impacted this year has climbed to approximately 15,000.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Microsoft announced that integrating AI into its customer support and engineering operations has led to cost savings exceeding $500 million. This revelation comes as the company continues to implement large-scale job cuts across various teams. The internal comments surfaced just a week after Microsoft let go of over 9,000 staff members, marking its third wave of job cuts in 2025. With this latest round, the cumulative number of employees impacted this year has climbed to approximately 15,000.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[63,4,12],"tags":[],"class_list":["post-945607","post","type-post","status-publish","format-standard","hentry","category-it-2-the-financial-express","category-newspapers","category-the-financial-express"],"acf":[],"_links":{"self":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/945607","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/comments?post=945607"}],"version-history":[{"count":0,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/945607\/revisions"}],"wp:attachment":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/media?parent=945607"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/categories?post=945607"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/tags?post=945607"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}