{"id":945488,"date":"2025-07-11T06:30:39","date_gmt":"2025-07-11T01:00:39","guid":{"rendered":"https:\/\/telecomlive.in\/web\/?p=945488"},"modified":"2025-07-11T06:30:42","modified_gmt":"2025-07-11T01:00:42","slug":"capgeminis-3-3-billion-wns-buy-may-revive-it-plus-bpo-model","status":"publish","type":"post","link":"https:\/\/telecomlive.in\/web\/2025\/07\/11\/capgeminis-3-3-billion-wns-buy-may-revive-it-plus-bpo-model\/","title":{"rendered":"Capgemini&#8217;s $3.3 billion WNS buy may revive IT-plus-BPO model"},"content":{"rendered":"<p>French IT giant Capgemini\u2019s agreement to buy business process outsourcing (BPO) major WNS for $3.3 billion may signal the revival of the IT-plus-BPO model, as analysts expect a wave of deals and consolidation to hit the industry which is seeing reorganisation due to artificial intelligence (AI). <\/p>\n<p>This reflects the ongoing talk of a declining traditional and legacy BPO or call centre industry\u2014which is voice-based and has transaction-heavy processes\u2014ready for reinvention and moving to a digital-first model with the adoption of AI.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>French IT giant Capgemini\u2019s agreement to buy business process outsourcing (BPO) major WNS for $3.3 billion may signal the revival of the IT-plus-BPO model, as analysts expect a wave of deals and consolidation to hit the industry which is seeing reorganisation due to artificial intelligence (AI). This reflects the ongoing talk of a declining traditional and legacy BPO or call centre industry\u2014which is voice-based and has transaction-heavy processes\u2014ready for reinvention and moving to a digital-first model with the adoption of AI.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[61,4,10],"tags":[],"class_list":["post-945488","post","type-post","status-publish","format-standard","hentry","category-bpo-the-economic-times","category-newspapers","category-the-economic-times"],"acf":[],"_links":{"self":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/945488","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/comments?post=945488"}],"version-history":[{"count":0,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/945488\/revisions"}],"wp:attachment":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/media?parent=945488"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/categories?post=945488"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/tags?post=945488"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}