{"id":945470,"date":"2025-07-11T06:15:23","date_gmt":"2025-07-11T00:45:23","guid":{"rendered":"https:\/\/telecomlive.in\/web\/?p=945470"},"modified":"2025-07-11T06:19:14","modified_gmt":"2025-07-11T00:49:14","slug":"microsoft-saves-over-500-million-in-call-centers-by-using-ai-while-cutting-jobs","status":"publish","type":"post","link":"https:\/\/telecomlive.in\/web\/2025\/07\/11\/microsoft-saves-over-500-million-in-call-centers-by-using-ai-while-cutting-jobs\/","title":{"rendered":"Microsoft saves over $500 million in call centers by using AI, while cutting jobs"},"content":{"rendered":"<p>Microsoft saved more than $500 million in its call centers alone last year by using artificial intelligence, Bloomberg News reported on Wednesday. <\/p>\n<p>The tech giant last week announced plans to lay off nearly 4% of its workforce as it looks to rein in costs amid hefty investments in AI infrastructure. In May, the company had announced layoffs affecting around 6,000 workers.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Microsoft saved more than $500 million in its call centers alone last year by using artificial intelligence, Bloomberg News reported on Wednesday. The tech giant last week announced plans to lay off nearly 4% of its workforce as it looks to rein in costs amid hefty investments in AI infrastructure. In May, the company had announced layoffs affecting around 6,000 workers.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[59,4,10],"tags":[],"class_list":["post-945470","post","type-post","status-publish","format-standard","hentry","category-it-2-the-economic-times","category-newspapers","category-the-economic-times"],"acf":[],"_links":{"self":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/945470","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/comments?post=945470"}],"version-history":[{"count":0,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/945470\/revisions"}],"wp:attachment":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/media?parent=945470"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/categories?post=945470"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/tags?post=945470"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}