{"id":933544,"date":"2025-05-24T08:17:34","date_gmt":"2025-05-24T02:47:34","guid":{"rendered":"https:\/\/telecomlive.in\/web\/?p=933544"},"modified":"2025-05-24T08:30:39","modified_gmt":"2025-05-24T03:00:39","slug":"swedish-fintech-giants-ai-dream-falls-apart-says-investing-in-human-support-is-key-for-us","status":"publish","type":"post","link":"https:\/\/telecomlive.in\/web\/2025\/05\/24\/swedish-fintech-giants-ai-dream-falls-apart-says-investing-in-human-support-is-key-for-us\/","title":{"rendered":"Swedish fintech giant&#8217;s AI dream falls apart, says &#8216;investing in human support is key for us&#8217;"},"content":{"rendered":"<p>Two years after betting big on artificial intelligence to run its customer service, a Swedish fintech giant is quietly reversing the course. <\/p>\n<p>Klarna, once bullish on automation, is now preparing to hire more humans \u2014 because the AI simply didn\u2019t work. <\/p>\n<p>Klarna\u2019s leadership has admitted that artificial intelligence failed to match the quality of human support.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Two years after betting big on artificial intelligence to run its customer service, a Swedish fintech giant is quietly reversing the course. Klarna, once bullish on automation, is now preparing to hire more humans \u2014 because the AI simply didn\u2019t work. Klarna\u2019s leadership has admitted that artificial intelligence failed to match the quality of human support.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[83,4,22],"tags":[],"class_list":["post-933544","post","type-post","status-publish","format-standard","hentry","category-it-2-the-telegraph","category-newspapers","category-the-telegraph"],"acf":[],"_links":{"self":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/933544","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/comments?post=933544"}],"version-history":[{"count":0,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/933544\/revisions"}],"wp:attachment":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/media?parent=933544"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/categories?post=933544"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/tags?post=933544"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}