{"id":916897,"date":"2025-03-26T07:16:22","date_gmt":"2025-03-26T01:46:22","guid":{"rendered":"https:\/\/telecomlive.in\/web\/?p=916897"},"modified":"2025-03-26T07:26:59","modified_gmt":"2025-03-26T01:56:59","slug":"indian-consumers-lose-15-billion-hours-to-poor-customer-service-companies-bet-on-ai-to-fix-the-gap","status":"publish","type":"post","link":"https:\/\/telecomlive.in\/web\/2025\/03\/26\/indian-consumers-lose-15-billion-hours-to-poor-customer-service-companies-bet-on-ai-to-fix-the-gap\/","title":{"rendered":"Indian consumers lose 15 billion hours to poor customer service; Companies bet on AI to fix the gap"},"content":{"rendered":"<p>Indian consumers spent a staggering 15 billion hours in the past year trying to resolve customer service issues, according to ServiceNow\u2019s report. Despite rising investments in technology, the report reveals a widening chasm between customer expectations and actual service delivery \u2014 one that businesses are increasingly looking to artificial intelligence (AI) to bridge.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Indian consumers spent a staggering 15 billion hours in the past year trying to resolve customer service issues, according to ServiceNow\u2019s report. Despite rising investments in technology, the report reveals a widening chasm between customer expectations and actual service delivery \u2014 one that businesses are increasingly looking to artificial intelligence (AI) to bridge.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[63,4,12],"tags":[],"class_list":["post-916897","post","type-post","status-publish","format-standard","hentry","category-it-2-the-financial-express","category-newspapers","category-the-financial-express"],"acf":[],"_links":{"self":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/916897","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/comments?post=916897"}],"version-history":[{"count":0,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/916897\/revisions"}],"wp:attachment":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/media?parent=916897"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/categories?post=916897"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/tags?post=916897"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}