{"id":915008,"date":"2025-03-18T11:11:41","date_gmt":"2025-03-18T05:41:41","guid":{"rendered":"https:\/\/telecomlive.in\/web\/?p=915008"},"modified":"2025-03-18T11:11:41","modified_gmt":"2025-03-18T05:41:41","slug":"ceo-of-worlds-largest-call-center-operator-for-using-ai-solution-to-change-desi-accent-says-indian-agents-are-hard-to","status":"publish","type":"post","link":"https:\/\/telecomlive.in\/web\/2025\/03\/18\/ceo-of-worlds-largest-call-center-operator-for-using-ai-solution-to-change-desi-accent-says-indian-agents-are-hard-to\/","title":{"rendered":"CEO of world&#8217;s largest call center operator for using AI solution to change Desi accent, says: Indian agents are hard to &#8230;"},"content":{"rendered":"<p>Teleperformance SE has implemented artificial intelligence technology that alters the accents of its Indian call center employees in real time, claiming the system improves customer understanding and satisfaction.<\/p>\n<p>The world&#8217;s largest call center operator is utilizing &#8220;accent translation&#8221; technology developed by Palo Alto-based startup Sanas, according to Bloomberg. Teleperformance invested $13 million in Sanas earlier this year, securing exclusive rights to resell the technology to its clients.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Teleperformance SE has implemented artificial intelligence technology that alters the accents of its Indian call center employees in real time, claiming the system improves customer understanding and satisfaction. The world&#8217;s largest call center operator is utilizing &#8220;accent translation&#8221; technology developed by Palo Alto-based startup Sanas, according to Bloomberg. Teleperformance invested $13 million in Sanas earlier this year, securing exclusive rights to resell the technology to its clients.<\/p>\n","protected":false},"author":11,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[87,4,11],"tags":[],"class_list":["post-915008","post","type-post","status-publish","format-standard","hentry","category-it-2-the-times-of-india","category-newspapers","category-the-times-of-india"],"acf":[],"_links":{"self":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/915008","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/comments?post=915008"}],"version-history":[{"count":0,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/915008\/revisions"}],"wp:attachment":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/media?parent=915008"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/categories?post=915008"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/tags?post=915008"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}