{"id":903910,"date":"2025-02-08T08:37:07","date_gmt":"2025-02-08T03:07:07","guid":{"rendered":"https:\/\/telecomlive.in\/web\/?p=903910"},"modified":"2025-02-08T08:51:52","modified_gmt":"2025-02-08T03:21:52","slug":"ai-enabled-consumer-helpline-sees-surge-in-complaints-faster-resolution-2","status":"publish","type":"post","link":"https:\/\/telecomlive.in\/web\/2025\/02\/08\/ai-enabled-consumer-helpline-sees-surge-in-complaints-faster-resolution-2\/","title":{"rendered":"AI-enabled consumer helpline sees surge in complaints, faster resolution"},"content":{"rendered":"<p>The National Consumer Helpline (NCH) has witnessed a sharp increase in consumer complaints after implementing artificial intelligence for sector-specific analysis, the consumer affairs ministry said on Friday. <\/p>\n<p>The AI-powered platform has driven complaint volumes up more than tenfold, from 12,553 in December 2015 to 1,55,138 in December 2024, indicating growing consumer confidence in the system.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The National Consumer Helpline (NCH) has witnessed a sharp increase in consumer complaints after implementing artificial intelligence for sector-specific analysis, the consumer affairs ministry said on Friday. The AI-powered platform has driven complaint volumes up more than tenfold, from 12,553 in December 2015 to 1,55,138 in December 2024, indicating growing consumer confidence in the system.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[9,34,4],"tags":[],"class_list":["post-903910","post","type-post","status-publish","format-standard","hentry","category-business-standard-newspapers","category-it-2-business-standard-newspapers","category-newspapers"],"acf":[],"_links":{"self":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/903910","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/comments?post=903910"}],"version-history":[{"count":0,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/903910\/revisions"}],"wp:attachment":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/media?parent=903910"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/categories?post=903910"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/tags?post=903910"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}