{"id":895975,"date":"2025-01-15T09:15:51","date_gmt":"2025-01-15T03:45:51","guid":{"rendered":"https:\/\/telecomlive.in\/web\/?p=895975"},"modified":"2025-01-15T09:32:30","modified_gmt":"2025-01-15T04:02:30","slug":"hcltech-and-microsoft-expand-partnership-to-transform-contact-centers-with-generative-ai-and-cloud-based-solutions","status":"publish","type":"post","link":"https:\/\/telecomlive.in\/web\/2025\/01\/15\/hcltech-and-microsoft-expand-partnership-to-transform-contact-centers-with-generative-ai-and-cloud-based-solutions\/","title":{"rendered":"HCLTech and Microsoft expand partnership to transform contact centers with generative AI and cloud-based solutions"},"content":{"rendered":"<p>New Delhi [India], January 14 (ANI): HCLTech, a global technology leader, has announced to expand its strategic partnership with Microsoft to transform customer service experiences through the use of generative AI and cloud-based solutions.<\/p>\n<p>This collaboration is set to enhance the capabilities of contact centers by utilizing Microsoft Dynamics 365 Contact Center, a Copilot-first solution designed to deliver superior customer experiences, streamline problem-solving, and drive operational efficiency.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>New Delhi [India], January 14 (ANI): HCLTech, a global technology leader, has announced to expand its strategic partnership with Microsoft to transform customer service experiences through the use of generative AI and cloud-based solutions. This collaboration is set to enhance the capabilities of contact centers by utilizing Microsoft Dynamics 365 Contact Center, a Copilot-first solution designed to deliver superior customer experiences, streamline problem-solving, and drive operational efficiency.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[91,4,24],"tags":[],"class_list":["post-895975","post","type-post","status-publish","format-standard","hentry","category-it-2-the-tribune","category-newspapers","category-the-tribune"],"acf":[],"_links":{"self":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/895975","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/comments?post=895975"}],"version-history":[{"count":0,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/895975\/revisions"}],"wp:attachment":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/media?parent=895975"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/categories?post=895975"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/tags?post=895975"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}